TERMS

PAYMENT

• Orders are charged when submitted.  

• If the billing address to the credit card differs from the shipping address, it must be clearly stated on the order for the credit card to be processed and charged correctly.

SHIPPING

• Shipments are made via USPS.  Shipping charges include freight and handling cost.  Expedited shipping costs are at the customer’s expense.

• Special and rush orders will be taken into consideration on a TBD basis.  Please contact Customer Service at 408-823-1974 for more information.

NOTIFICATION OF ERROR

• Claims for damages or shortages (if any) must be made in writing within 7 days of receipt of product.  For goods damaged in transit, packaging must be kept to substantiate any claims made against carriers.  

EXCHANGE POLICY

• We do not accept returns but will allow exchange for other merchandise if the items you are exchanging are still in the current line and in good condition. 

• Any orders returned because of refusal, without a legitimate reason, will be reshipped on a prepaid basis only.  A $10.00 charge will be assessed to cover additional handling costs.  Orders not reshipped will be charged a 15% re-stocking fee.  This fee will be charged to your account, along with the shipping charges associated with the order.

• Exchanges are at the discretion of Rachel Eva. Please contact 408-823-1974 to discuss further.